As an IWG member, you get access to our most comprehensive home cyber and Dark Web monitoring services – at a huge 25% discount over our standard prices.

And it doesn’t just apply to you – our cyber services apply to anyone in your family living permanently with you.

Standard/Dark Web Monitoring Options

Choosing the ‘Standard‘ option means that you have access to our Cyber Support and Emergency Services only.

Choosing the ‘Dark Web Monitoring’ option means that you get everything in ‘Standard’ PLUS our always-on ACTIVID Dark Web Monitoring service that will alert you if any of your personal details are found on the Dark Web. For anyone who has already had their personal details breached – for example in a hack of a retailer or other business – this can provide you vital intelligence to enable you to take action before an issue becomes a big problem.

Included in either option, you will get:

⦿ 24-hour access to our cyber emergency helpline for up to 5 hours per incident, up to 2 incidents per year*

⦿ Immediate 24/7 access to our online AI tech chat assistant for all your non-emergency and general cyber and tech support needs

⦿ Immediate access to our Cyber Legal Helpline Service to help you through any legal issues that might arise from a cyber attack or hack (and other general personal legal questions)

⦿ Immediate access to our Cyber Counselling Service in case you are feeling anxious or worried after a cyber attack, or following someone posting something malicious about you online

⦿ Immediate access to our template document repository so, hand-in-hand with our Cyber Legal Helpline service, if you need to write to a company, bank or credit reference agency following a hack or cyber attack, you’ve got some helpful template letters to guide you

Additionally with our ACTIVID ‘Dark Web Monitoring’ option you get:

⦿ Immediate access (subject to activation) of an always-on Dark Web monitoring service alerting you if your personal or financial details are found anywhere on the Dark Web. Marks & Spencer or Co-op customer? With the hacks of customer details earlier in 2025, this could help give you peace of mind by knowing if and when your details appear anywhere you would rather not see them (this does not apply to the gifted family or friend household in the ‘Extended’ option).

As with all services, there are terms and conditions, so please read the summary of the most significant terms and conditions to make sure it’s right for you.

* Access to our cyber emergency helpline only starts from 14 days after your subscription starts i.e. select a variation if you were to start your subscription today.